Customer Care

Customer Care

At DS Smith we're as perpetually devoted to customer service as we are to closing the loop on recycling.

Absolutely committed in everything we do, it's this all or nothing approach that's helped us realise our zero waste ambitions. And we stand by our customer pledge in the same way.

Guided by our customer charter, we're dedicated to delivering cost savings and improved environmental performance through quality of service. Your customer journey will be considered, consistent and cost effective from the outset.

Considered customer care

  • Understanding every aspect of your needs
  • Providing a bespoke service for your recycling and waste management requirements
  • No investment in landfill to avoid any conflict of interests against your environmental goals.

Consistent customer care

  • Ongoing solutions tailored to achieve best practice
  • Comprehensive materials recycling audits conducted by dedicated project managers
  • Maximum landfill diversion through continual assessment of waste streams

Cost effective customer care

  • Fluid and robust alternative technologies infrastructure
  • Innovation to maximise recyclability rates
  • Reports on organisational best practice, providing valuable information for reducing costs and improving environmental performance