Shareholder Queries

Any queries regarding shareholdings (dividends, change of address, lost certificates or transfer of shares) should be referred to the Registrars:

By Post

Equiniti Aspect House Spencer Road
Lancing West Sussex BN99 6DA

By Telephone 

  • In the UK call 0871 384 2197.

Lines are open 8.30am to 5.30pm Monday to Friday. Calls to this number will be charged at 8 pence per minute from a BT landline. Other telephone providers' costs may vary. Overseas telephone +44 121 415 7047.

Queries over the Web

In addition, the Registrar provides a wide range of shareholder information online at Once you have registered you will be able to access information on your DS Smith Plc shareholding, update your personal details and amend your dividend payment instructions on-line without having to call or write to the Registrars.