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Strategy

Our vision is to become the leading supplier of sustainable packaging solutions. We plan to succeed through offering great service, quality, innovation and environmental solutions to our customers.

Our Values

  • Be caring: We take pride in what we do and care about our customers, our people and the world around us.
  • Be trusted: We can always be trusted to deliver on our promises.
  • Be challenging: We are not afraid to constructively challenge each other and ourselves to find a better way forward.
  • Be responsive: We seek new ideas and understanding and are quick to reach to opportunities.
  • Be tenacious: We get things done.

Strategic Goals

DS Smith aims to be the leading supplier of sustainable packaging solutions. We want to become a trusted and strategic partner to our customers, providing innovative packaging solutions for all their needs.

By focusing on our strategic aims we will deliver attractive, sustainable returns to our shareholders and meet the needs of all our stakeholders. We have set the following aims and our promises on how to reach them.

To delight our customers

In 2017/18 we delivered:

  • Strong organic volume growth in box volumes
  • Expanded our packaging capability in the US – enhancing our potential offering to multinational customers
  • Six new PackRight Centres
  • Continued roll-out of performance packaging – customer acceptance high

In 2018/19 we will:

  • Prioritise investment and innovation in growth areas, in particular e-commerce and display packaging
  • Continue to grow partnerships with our key customers in the US

  • Open further Impact Centres and PackRight Centres, in Europe and the US

  • Place additional focus on improving service levels

  • Renew sales and our marketing approach to deliver a differentiated customer experience by investing in training and best-in-class materials

To realise the potential of our people 

In 2017/18 we delivered:

  • 239 sites without a lost time accident
  • Accident frequency rate of 2.8
  • Management Standards launched to 3,500 managers
  • Integration of c. 1,900 new employees from three acquisitions
  • Launched personal development planning support for all employees

In 2018/19 we will:

  • Continue and renew our strong focus on health and safety
  • Continue to develop strong leadership and management capability
  • Embed Management Standards into recruitment, promotion, assessment and development conversations for managers
  • Invite all employees to share their opinions in an Employee Survey
  • Increase the efficiency of people processes by enhancing and extending the use of our information systems

To lead the way in sustainability 

In 2017/18 we delivered:

  • EcoVadis Gold secured, placing us in the top 5 per cent of all evaluated organisations
  • 95 per cent FSC® certified across all in scope packaging and paper sites
  • 5.9 per cent reduction in waste to landfill per tonne of production, in the Packaging division

In 2018/19 we will:

  • Roll out and implement new sustainability targets to underpin our strategy
  • Further embed sustainability reporting into existing performance measurement mechanisms
  • Integrate the North America Paper and Packaging division into our sustainability reporting

To double the size and profitability of the business 

In 2017/18 we delivered:

  • 5.2 per cent underlying box volume growth
  • 17 per cent revenue growth (constant currency)
  • 16 per cent adjusted operating profit growth (constant currency)
  • Expansion of our corrugated packaging and paper operations into North America
  • High growth from multinational and e-commerce customers

In 2018/19 we will:

  • Continue to drive growth through investment and acquisitions
  • Optimise our manufacture and sourcing of CCM
  • Maximise efficiency of operations and procurement