Contact us

For customer enquiries, please contact your local site

Contact us


The safety of our people is our first priority and we are working closely with local and national governments to ensure we comply with any guidance introduced at a regional or national level.

We are working hard to support our customers around the world during this

difficult time, in particular those supplying essential goods such as food and medical supplies. We are not currently experiencing any significant disruption to our operations from the Coronavirus and continue to monitor the situation closely. We have robust plans in place to deal with the escalation of this issue and will continue to keep our people and our customers informed on any developments.

For all our customers, please contact your local DS Smith contact for any queries about products and services.  We remain committed to delivering to you while ensuring the safety of our employees and complying with local guidance in your area



Miles Roberts, Group CEO  at DS Smith

As DS Smith responds to the global Coronavirus crisis, my first thought is always with our people who have remained steadfast in these challenging times. Their continued health and wellbeing is my priority, but I also recognise the critical role DS Smith and the wider packaging industry has to play right now, right across global, national and regional supply chains. Our packaging is predominantly used to transport and protect food and personal care items or to deliver goods to peoples’ homes through e-commerce. We also serve the vitally important pharmaceutical sector and it is these sectors that we are prioritising in the days and weeks to come.
This means that we are supporting our customers to deliver food direct to supermarket shelves, or to ensure that medicines or medical equipment are able to be shipped to where it is needed most. Our design teams are working flat out to develop bespoke packaging to allow retailers to support vulnerable citizens and give them access to everyday essentials through drop and go packages. We are also working with customers that are adapting their production to develop much needed protective equipment like facemasks so they can be shipped to those on the front line.
It is the continued production of paper and packaging that allows these goods to get to where they are most needed and that’s why our teams continue to go to work every day to run these operations and support our customers’ businesses. I am immensely proud of the way in which they have responded to this challenge. While we haven’t faced significant disruption, our sites are pulling together to support each other, to transfer orders and ensure we don’t let our customers down. This is a testament to the values we have embedded right across the business.

— Miles Roberts, Group CEO  at DS Smith