DS Smith Brand Logo: Electronics

Frequently Asked Questions (FAQ)

Where can DS Smith supply my company with packaging solutions?

Our Packaging Division has more than 200 production sites in 34 countries. Besides corrugated solutions we are also able offer Traded goods e.g. pallets, tape, fitments etc. 

For more information check our globe map. 

Is DS Smith able to support me with packaging design?

Yes, we have a network of more than 800 designers working in 36 PackRight Centres and at plants. The PackRight Centres are creative hubs where we have designers with specialist skills designing innovative and sustainable packaging solutions. The purpose of a PackRight Centre is to design and deliver value added solutions for our customers’ needs taking the full supply cycle in to consideration.

More information,check our focus on performance page

I am currently using plastic packaging; do you have a better alternative to my plastic problem?

Corrugated is 100% recyclable, comes from sustainably-managed renewable sources, and its high recycling rate (highest in the EU) make it a great sustainable solution to your plastic issue. We have been working closely with our customers to provide them with sustainable and innovative corrugated solutions, significantly reducing their overall environmental impact and protecting their brand reputation. 

Please contact us for more info on this.

How can you help to ensure the packaging used does not contribute to deforestation?

Our focus is always on using recycled papers wherever possible, delivering sustainable packaging for our customers and consumers. Where we do need to use Kraft papers we use recognised chain of custody programmes to ensure responsible sourcing. Forest management and chain of custody certifications prohibit deforestation, forest degradation and illegal logging. DS Smith has this in place across its global footprint to reinforce that it only has responsibly managed and sustainably harvested virgin material in its products.

Please contact us for more info on this.

How can you support your customers’ sustainability targets?

At DS Smith, one of our goals is to delight our customers; we want to become a trusted and strategic partner, providing innovative, sustainable packaging solutions for all their needs.

In 2018 we set nine ambitious sustainability targets that help us align our strategy and support our customers to reach their goals. We are keen to start the conversation on how we can reduce their environmental impact and help them ‘closing the loop’.

We work closely with our customers to develop the right strategies and to truly innovate together. Through our network of PackRight Centres we maximise opportunities to use packaging to protect products, optimise supply chains, and find unique solutions to replace plastic. With our cutting-edge performance packaging technology (PACE), we can identify specifications for a particular pack, ensuring our customers protection for their products without waste or excess, supporting them to achieve their corporate goals on packaging sustainability and preparing for likely future legislation in this area.

How are you embedding sustainability across your company?

At DS Smith our Purpose is to redefine packaging for a changing world and our vision is to be the leading supplier of sustainable packaging solutions. Underpinning DS Smith’s goal, is our strategy that helps us to embed sustainability throughout our operations and organisation;

  • Our targets demonstrate the ongoing commitment to building sustainability into our core business processes. From sourcing to operations, these targets put sustainability first.
  • Over the past year we have made excellent progress regarding roles, responsibilities, internal performance reporting and on developing our long-term roadmaps to achieve each target.

The emphasis we place on sustainability and circularity can be seen in our partnership with the Ellen MacArthur Foundation (EMF), whom we have worked with to test their new tool Circulytics. It measures the extent to which a company has achieved circularity. There are also many opportunities for our colleagues to get involved in their operations

What kind of sustainable solutions can you provide?

We provide sustainable solutions by using no more material than necessary, which reduces environmental impact. We also work on replacements to plastic materials. Plastics come from non-renewable sources, the recycling rate is currently low (41.2% in EU; most plastics still end up in the ocean) and upcoming legislation include taxes on plastic packaging. Corrugated is circular by nature;

  • Its average recycled content is 88%
  • New fibre comes from renewable and sustainable managed sources
  • Fibre is biodegradable. If it becomes litter, it will break down in less than 6 months
  • Fibres can be recycled up to 7 times for high quality papers, 25 times for lower quality
  • Based on full life cycle data from WRAP, the carbon footprint of fibre-based packaging is significantly lower than plastic alternatives.

At DS Smith, we have already developed over 650 paper-based packaging solutions which could easily replace plastics today. Please see our case study here.


How can you help me to reduce my carbon impact?

At DS Smith we strive to start collaborations with our customers and help them to achieve their objectives. By focusing on using no more material than necessary, optimising palletisation, customising box sizes and taking trucks off the road, we can help to reduce your carbon emissions. Please contact us for more info on this.

For more information don't hesitate to get in touch: