We have a clear set of values that all of our employees should own and live by.

Be caring.

We take pride in what we do and we care about our customers, our people and the world around us.

Be challenging.

We are not afraid to constructively challenge each other and ourselves to find a better way forward.

Be trusted.

We can always be trusted to deliver on our promises.

Be responsive.

We seek new ideas and understanding and are quick to react to opportunities.

Be tenacious.

We get things done.

These values guide how we make decisions and shape company policies and practices, influencing both individual employee behaviour and organisational culture. The right values have to resonate with our behaviours. They need to reflect what we genuinely believe, and what we actually do. Our aim has therefore been to identify those values which all employees are able to live by and own.

The company’s policies and procedures are fully aligned to these values, which we began to communicate through the OWN IT! campaign, launched in 2011. The alignment of all our processes to these values has been comprehensive. It includes:

  • Performance and development review process
  • Recruitment and induction
  • The employee engagement survey
  • Our reward and recognition schemes

Importantly, to promote a sense of personal ownership, local workforces have the opportunity to discuss how they can make these values relevant to their workplace.